Privacy Policy

Last Updated: September 2, 2026

Madison & Co ("Madison & Co", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through our website.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit www.madisonandco.com, create an account, place an order, contact us, subscribe to our marketing communications, or otherwise interact with Madison & Co.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Madison & Co is an online fashion retailer serving customers in Canada.

Business name: Madison & Co
Website: www.madisonandco.com
Email: info@madison-and-co.com

For privacy-related questions, requests, or concerns, please contact us using the information above.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect certain information that identifies you or could reasonably be associated with you.

This may include:

Information you provide directly

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

• First and last name
• Billing and shipping address
• Email address
• Telephone number
• Account login information
• Order history and purchase information
• Product preferences
• Information you provide when contacting customer service
• Information you provide when participating in promotions, contests, surveys, or other activities

Payment information

When you make a purchase, payment information is processed by our payment service providers.

We generally do not directly store your complete credit or debit card number. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Automatically collected information

When you visit our website, certain information may automatically be collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Products viewed
• Referring website or source
• Date and time of visits
• General website usage information
• Information collected through cookies and similar technologies

3. How We Use Your Personal Information

We may collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

These purposes may include:

• Processing and fulfilling your orders
• Processing payments
• Delivering products to you
• Providing customer service
• Communicating with you about your orders
• Creating and managing customer accounts
• Responding to questions, requests, and complaints
• Processing returns, refunds, and exchanges
• Improving our website, products, and services
• Understanding how customers use our website
• Detecting and preventing fraud, abuse, and unauthorized transactions
• Maintaining website security
• Managing our business operations
• Complying with applicable legal and regulatory requirements
• Sending marketing communications where permitted by applicable law and where we have the required consent
• Conducting promotions, surveys, or other activities you choose to participate in

We will not collect, use, or disclose personal information for purposes that are inconsistent with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Consent

Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal information.

Depending on the circumstances, consent may be express or implied where permitted by law.

For example, when you provide your name, address, and payment information to place an order, we may use that information to process and deliver your purchase.

Where we rely on consent for a particular purpose, you may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

If you withdraw consent, we will explain the consequences, if any, of doing so.

5. Marketing Communications

If you choose to subscribe to marketing communications from Madison & Co, we may send you information about:

• New products
• Special offers
• Promotions
• Sales
• Discounts
• Other marketing communications relating to Madison & Co

We will comply with Canada's Anti-Spam Legislation (CASL) and other applicable laws when sending commercial electronic messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary for your orders or account.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep our website functioning properly
• Remember your preferences
• Maintain shopping carts
• Understand how visitors use our website
• Measure website performance
• Analyze traffic and trends
• Improve our products and services
• Support advertising and marketing activities

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services to us.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Service Providers

We may use trusted third-party companies to provide services necessary to operate our business and website.

These service providers may include providers for:

• Website hosting
• E-commerce functionality
• Payment processing
• Order fulfillment
• Shipping and delivery
• Customer support
• Email marketing
• Analytics
• Advertising and marketing
• Fraud prevention
• Information technology and security

We may provide these service providers with access to personal information reasonably necessary for them to perform the services they provide to us.

We require service providers to handle personal information appropriately and to use reasonable safeguards.

8. International Processing of Personal Information

Some of our service providers may be located outside Canada.

As a result, your personal information may be stored or processed in Canada, the United States, or other countries where our service providers operate.

When personal information is transferred to another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or government authorities in accordance with applicable law.

We take reasonable steps to ensure that personal information handled by third parties is appropriately protected.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Payment processors
• Shipping and delivery providers
• Technology and hosting providers
• Customer service providers
• Marketing and analytics providers
• Fraud prevention providers
• Professional advisors
• Government authorities or law enforcement where required or permitted by law

We may also disclose information in connection with a corporate transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable privacy laws.

We do not sell your personal information for money.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to:

• Provide our products and services
• Maintain business and transaction records
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Comply with legal, accounting, tax, and regulatory requirements

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

11. Safeguarding Your Personal Information

Madison & Co takes reasonable physical, technological, and organizational safeguards designed to protect personal information against:

• Theft
• Loss
• Unauthorized access
• Unauthorized disclosure
• Unauthorized copying
• Unauthorized use
• Modification

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

12. Data Breaches

If a breach of security safeguards involving personal information occurs, we will assess the circumstances and take appropriate steps as required by applicable privacy legislation.

Where legally required, we will notify affected individuals and/or the relevant privacy regulator of a breach that creates a real risk of significant harm or otherwise triggers a notification obligation.

13. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your personal information is collected, used, or disclosed
• Withdraw consent where applicable
• Make a privacy complaint
• Request information about our privacy practices

To make a privacy request, contact us using the information provided in the "Contact Us" section below.

We may need to verify your identity before completing certain requests.

We will respond to privacy requests within the time periods required by applicable law.

14. Quebec, Alberta, and British Columbia

Madison & Co recognizes that privacy legislation may differ depending on the province in which a customer resides or where personal information is collected, used, or disclosed.

In particular, Alberta, British Columbia, and Quebec have private-sector privacy legislation that may apply instead of or in addition to federal privacy legislation in certain circumstances.

Where applicable, Madison & Co will comply with the privacy requirements that apply to our activities and to the personal information we handle.

Residents of Quebec may have additional rights under Quebec's applicable private-sector privacy legislation.

15. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

16. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

If you follow a third-party link, you will leave our website and become subject to that third party's privacy practices.

We are not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable privacy laws.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by law, we will provide additional notice or obtain consent before making material changes.

We encourage you to periodically review this Privacy Policy to stay informed about how we handle personal information.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Madison & Co
Email: [PRIVACY EMAIL]
Website: [WEBSITE URL]
Address: [BUSINESS ADDRESS]

You may contact us regarding:

• Privacy questions
• Requests for access to personal information
• Requests to correct personal information
• Withdrawal of consent
• Privacy complaints
• Questions about our privacy practices

We will review and respond to privacy-related requests in accordance with applicable law.

Madison & Co
Last Updated: September 2, 2026