Return and Refund Policy
Last Updated: September 2, 2026
At Madison & Co, we want you to feel confident in every purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of receiving your order.
Please review the conditions below before submitting a return.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your order to request a return.
After 30 days have passed, we may not be able to accept your return.
To be eligible for a return, the item must meet the requirements outlined below.
2. Return Conditions
To be eligible for a return, items must:
- Be unworn and unused
- Be in the same condition in which you received them
- Be free from stains, makeup, perfume, odors, or other signs of wear
- Have all original tags and labels attached, where applicable
- Be returned in the original packaging where reasonably possible
We reserve the right to refuse a return if an item does not meet these conditions.
3. Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return.
These may include:
- Underwear or intimate apparel
- Swimwear where the hygiene liner has been removed
- Earrings or other hygiene-sensitive accessories
- Personalized or custom-made items
- Gift cards
- Items clearly marked as Final Sale or Non-Returnable
If you are unsure whether your item is eligible for return, please contact our customer service team before sending it back.
4. How to Request a Return
To start a return, please contact us at:
Email: info@madison-and-co.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Any relevant photographs, if the item is damaged or defective
Our customer service team will provide you with the appropriate return instructions.
Please do not send items back to the address shown on your shipping package unless our customer service team has specifically instructed you to do so.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item, as Madison & Co cannot be responsible for packages that are lost or damaged while being returned to us.
Original shipping costs are generally non-refundable unless the return is due to an error on our part, a defective product, or otherwise required by applicable law.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
info@madison-and-co.com
Please provide your order number and, where possible, clear photographs showing the issue.
We will review the situation and, where appropriate, provide a replacement, refund, or other appropriate solution in accordance with applicable law.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If your return is approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.
If your return does not meet our return conditions, we may refuse the refund or contact you regarding the available options.
8. Exchanges
We do not guarantee direct exchanges.
If you would like a different size, colour, or product, we recommend returning the original item for a refund and placing a new order, subject to availability.
9. Sale Items
Sale items may be eligible for return unless they are specifically marked as Final Sale or otherwise identified as non-returnable.
Any applicable return restrictions will be clearly indicated on the product page or at the time of purchase.
10. Order Cancellations
Because we aim to process orders as quickly as possible, an order may not be cancellable once it has entered processing or fulfillment.
If you wish to cancel an order, contact us as soon as possible at info@madison-and-co.com with your order number.
If the order can no longer be cancelled, you may still be able to return the item under our 30-day return policy.
11. Refunds Required by Law
Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies you may have under applicable Canadian consumer protection or other applicable laws.
Where applicable law provides you with rights that differ from or exceed this policy, those legal rights will continue to apply.
12. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Madison & Co
Email: info@madison-and-co.com
Website: www.madisonandco.com
Our customer service team will be happy to assist you with your return.
Madison & Co
30-Day Returns — Shop With Confidence