Shipping Policy
Last Updated: September 2, 2026
At Madison & Co, we work hard to make sure your order arrives safely and on time. Please review the information below regarding our shipping and delivery process.
1. Processing Time
Orders are typically processed within 1–3 business days after your order has been placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please note that orders placed on weekends or holidays may begin processing on the following business day.
2. Shipping & Delivery
Our standard shipping delivery time is approximately:
5–8 business days
Delivery times are estimates and begin once your order has been shipped.
While we do our best to ensure your order arrives within the estimated timeframe, actual delivery times may vary depending on your location, carrier delays, weather conditions, holidays, customs, or other circumstances outside our control.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information, where available.
Tracking information may take some time to become active after the package has been handed to the carrier.
If your tracking information has not updated for several business days, please contact our customer service team and we will be happy to assist you.
4. Delivery Delays
Although most orders arrive within the estimated delivery window, delays can occasionally occur.
Madison & Co is not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Carrier delays
- Holidays and peak shopping periods
- Customs processing
- Incorrect or incomplete delivery information
- Transportation disruptions
- Other unforeseen circumstances
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us so we can help investigate the shipment.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible at:
info@madison-and-co.com
We will do our best to update the address before your order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or fulfillment.
Madison & Co is not responsible for orders delivered to an incorrect address provided by the customer.
6. Lost or Stolen Packages
Once an order has been confirmed as delivered by the shipping carrier, Madison & Co is generally not responsible for packages that are subsequently lost or stolen.
If your package is marked as delivered but you cannot locate it, we recommend:
- Checking around your property and with household members or neighbours.
- Checking whether the carrier left the package in a designated location.
- Contacting the shipping carrier directly.
- Contacting Madison & Co if you require additional assistance.
We will do our best to assist you in resolving the issue.
7. Customs, Duties & Taxes
For orders shipped within Canada, any applicable taxes will be handled according to the applicable requirements at checkout.
If an order is shipped internationally, the recipient may be responsible for applicable customs duties, taxes, brokerage fees, or other import charges imposed by the destination country.
Madison & Co does not control these charges and cannot guarantee whether they will apply.
8. Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Madison & Co
Email: info@madison-and-co.com
Website: www.madisonandco.com
We are happy to help with questions regarding order processing, tracking, and delivery.
Madison & Co
5–8 Business Day Shipping — Simple, Reliable & Convenient